Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Agentic AI used to augment human contact center agents may lead to new and improved customer service delivery.

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

The year 2026 is poised to mark a turning point for AI agents in the enterprise. After several years of hype and ...

London-based artificial intelligence startup PolyAI Ltd. said today it has raised $86 million in late-stage funding at a $750 million valuation for its agentic chatbot platform that automates customer ...

Google Cloud is launching a call center with virtual agents to assist callers in 28 languages to address COVID-19 questions and share the data with public health agencies. Mike Daniels, Google Cloud’s ...

Microsoft Corp. is leaning more into enterprise artificial intelligence agentic workflow support with a new command center for AI agents: Agent 365. Announced today during Microsoft Ignite 2025 in San ...

For years, the potential of Artificial Intelligence (AI) was limited by a single interface, the chat box. Between 2023 and ...

As organizations rapidly adopt AI assistants and autonomous agents to streamline workflows and boost efficiency, they may be unwittingly expanding their attack surface. AI agents, whether embedded in ...

Forbes contributors publish independent expert analyses and insights. TerDawn DeBoe covers small business AI strategy and ROI measurement. AI agents for small business are transforming how owners ...