COLUMBIA, S.C. - Yesterday we celebrate the companies with the best customer service. Today, it's the worst. First off and most importantly I want to stress that while this piece is highly subjective ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four different software tools (the actual ...

On any given day, there are few things more infuriating than encounters with lousy customer service. The frustration of waiting on hold, the labyrinth of automated recordings, and bot-generated ...

Bad customer experiences could cost organizations throughout the world $3.7 trillion annually. That’s according to new research by the experience management company Qualtrics. This figure is up 19% ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you're looking for the best customer service in travel, you might be ...

Companies are either known for their superior customer service reputation or they’re slaughtered in the public eye for their unhelpful ways. With little room in between, your company needs to upgrade ...

Welcome to our seventh annual “CRM Top 100” issue, where we highlight the hottest trends and technologies in the three pillars of CRM—customer service, marketing, and sales—as well as the 100 leading ...

As the name denotes it, Time Warner Cable is a cable telecommunications company, and even though it was merged with Charter Communication on May 18 th, it was still ranked separately in this survey.

Comcast ranks 3rd on our list of worst companies for customer service. Its lack of consideration for its customers is legendary among Internet users. If you follow the link, you can read some shocking ...