Only a quarter (26%) of business leaders have sent employees for customer and service excellence training in the past two years, while about a quarter (27%) say they are not planning for any training ...

AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...

In Botswana, one hotel has taken a decisive and visionary step in this direction. Hotel 430, a proudly Botswana citizen-owned hotel, has launched what is arguably the most ambitious hospitality ...

Leading automotive retail software provider recognized with top honors for customer service training and enterprise transformation CDK, the leading automotive retail software provider, today announced ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...

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