Zappos is reallocating resources to provide a public service during the coronavirus crisis. The footwear e-tailer has launched what it’s calling a “Customer Service Anything Hotline” that people can ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

How often do you call a customer service hotline and feel like the agent on the other end is on a completely different planet? Maybe they were robotically reading from a script or seemed more annoyed ...

Earlier this year, the City of Lansing launched its customer service hotline. The service was designed to help residents find answers to common questions through a single number. From needing to find ...