CEDAR FALLS, Iowa, Jan. 29, 2025 (GLOBE NEWSWIRE) -- CBE Customer Solutions is excited to announce Rachel Rybicki as the new Chief Client Success Officer. Bringing 25 years of BPO experience and a ...

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

Today's customer journey requires interacting with users across multiple touchpoints. Purpose-built AI can help streamline customer touchpoints and history to help meet CX expectations. NICE offers ...

VoC tools make excellent CX possible. Good customer experience remains a priority, meaning companies should look to optimizing voice of the customer solutions. Top tools include top technology. The ...

When a customer comes to you with an idea for a product they’d like to bring to market, there are often looming questions when it comes to feasibility, costs and time. Correctly answering these ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

It’s a simple question, but there’s often a complex answer, especially for employees at FedEx, who handle an average of 16.5 million packages a day. Today, machine learning is making getting those ...

Customer experience (CX) is a crucial factor that determines long-term business success. Statistics show that CX has a significant impact on customer loyalty and overall satisfaction. In fact, 86% of ...

ATLANTA, July 31, 2025 /PRNewswire/ -- Southern Linc announced today that Adam Emrich has been named Vice President of Customer Solutions and Sales, effective August 2 by the Southern Linc Board of ...

The struggle to perceptually create a brand ‘differentiator’ to capture and retain consumer attention begins at the very inception of a brand. Some try popular methods like celebrity endorsement, ...

The initial bubble of enthusiasm for customer relationship management (CRM) has burst and companies are now approaching customer management projects with more scepticism. Blame for the failure of CRM ...