Google had a customer service problem on its hands. Shoppers who returned Nexus smartphones and tablets that they bought from the company’s online store failed to get a promised refund. E-mails and ...

Google and T-Mobile USA today reacted to hundreds of online complaints about the Nexus One smartphone and confusing customer support for the device, with a Google spokesperson characterizing the ...

Google appears to be trying to boost its customer support for Nexus One customers, posting replies to many more queries on its online forum. Google has come under fire since the launch of the Nexus ...

Google appears to be trying to boost its customer support for Nexus One customers, posting replies to many more queries on its online forum. Google has come under fire since the launch of the Nexus ...

Merchants and shoppers are complaining that Google Inc.’s Checkout service often takes too long to complete sales transactions and sometimes cancels orders unjustifiably and without warning. The ...

Google's complaint accused Microsoft of structuring its cloud services in ways that made it harder for customers to switch providers. The company said it no longer sees a need for a parallel complaint ...