For marketers, there’s nothing more valuable than happy customers. When a consumer is so satisfied with their purchase and willing to share why their decision to buy from your business was such a good ...

It’s often said that the best form of marketing is word-of-mouth praise from happy customers. People are more likely to buy products or services if they hear a positive review from another consumer in ...

Chris Casconi is Director of Sales at Teamwork Events, a full-service trade show, event, exposition and exhibit services company. “We bend over backward to make our clients happy.” How many times have ...

Thomas Wieberneit takes on customer experience management and the differences between delighting the customer all the time (not) and making sure things work for that customer (yes). Read now Her ...