The IT Infrastructure Library (ITIL) is a resource that provides recommended procedures for delivering information technology services through the application of a methodical strategy for IT service ...
ITIL, known as the Information Technology Infrastructure Library, is a collection of detailed service practices for the IT management sector that focuses on delivery in line with the customers and ...
ISO 20000, published in December 2005 and developed based on the ITIL (IT Infrastructure Library) framework, is an international standard for IT service management that includes audit and ...
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