Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...

Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

While on vacation in Nashville, three friends arrived to find their hotel's front desk abandoned. With no one to check them in, they began working the desk, documenting the adventure on TikTok. The ...