Utilizing skill-based workforce management ties business and people strategy together. Don’t get overly distracted, however; that’s the statistician’s world. It’s a look in the rear-view mirror. But ...

The job market transformed significantly in the wake of the Covid-19 pandemic, as organizations began hiring rapidly—sometimes prioritizing quantity over quality. This led to a loss of focus on ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

In 2019, a leading health system was navigating the complexities of its formation from the merger of two major healthcare organizations—a merger that created the largest not-for-profit health system ...

When we recognize and address bias and resistance and fully embed inclusion into the workplace from the ground up, leaders can create welcoming, successful environments that celebrate generational ...

Following the July 4 passage of the One Big Beautiful Bill Act, Allina Health Senior Vice President and Chief Human Resources Officer Sarah Stumme is among the health system leaders considering ...

Companies must shift from a traditional, credential-based view of their staff to a skills-based strategy to successfully integrate a new generation of artificial intelligence (AI) agents into their ...

SourceNow, a leader in workforce technology and contingent workforce solutions, is proud to announce that SourceNow VMS has been recognized as a Top AI-Driven Global Vendor Management Software for ...

ServiceNow is betting its platform can save enterprises from repeating the mistakes of the past, warning that a proliferation of disconnected “sidecar” artificial intelligence (AI) tools is creating a ...

In Certainty, a new book by retired CIA Chief of HR Mike Mears, the preface includes a brief story about a call from the agency’s deputy director, who asked, “Mike, why is it that when I pull the ...

The "Workforce Analytic Market in Saudi Arabia" has been added to ResearchAndMarkets.com's offering. The global workforce analytic market is expected to reach an estimated $3.5 billion by 2031, with a ...