Amazon’s One Medical is facing scrutiny after leaked documents show one of its call centers failed to escalate calls from senior patients with urgent symptoms, The Washington Post reported June 15.

Amazon’s primary care clinic One Medical allegedly provided guidelines for their employees to use when discussing situations when their call center did not appropriately escalate urgent calls to ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise Amendola / Associated Press) At one call center in the Philippines, ...

Patient experience, customer service, patient satisfaction scores and value-based performance are now part of hospitals' and healthcare providers' everyday vocabulary. Value-based care is pushing ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Primary care provider One Medical instructed staff to offer misleading statements to people who expressed concern over the company’s mishandling of elderly patient calls, according to a new report ...

A medical call center is opening in Columbia and is expected to employ almost 300 people when fully staffed, the S.C. Commerce Department announced Thursday. Call 4 Health provides communications ...

Serious questions are rising over a new player in American health care: Amazon. In 2023, the online giant bought One Medical and its primary care clinics across the country. But leaked documents ...

Greater telephone wait times, but not abandonment rates, were associated with lower patient perceptions of their ability to obtain urgent care in a timely manner. Objectives: There is little research ...

Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

IMPROVE EMERGENCY RESPONSES IN LOUISVILLE. WHEN YOU CALL 911. IN JEFFERSON COUNTY, A MEDICAL PROFESSIONAL WILL SOON BE ABLE TO ANSWER YOUR CALL. OUR ADDIE MEINERS WENT INSIDE METRO SAFE TO SEE HOW THE ...

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...