The I-thou relationship refers to the sacredness of the relationship between two people. Unconditional positive regard refers to showing complete support and acceptance of a person no matter what that ...

Establishing clear expectations from the outset and consistently delivering superior products and services fosters trust and reliability. Prioritize providing value to clients instead of focusing ...

In today’s competitive market, retaining clients is just as important, if not more so, than acquiring new ones. Reducing churn—clients leaving your business—requires a strategic approach centered ...

For a moment, think about your favorite restaurant. If you frequent the location often, the waitstaff may know your name, your favorite dish and where you like to sit. All of these elements create an ...

In my most recent work, I have been collecting data about what makes people feel safe in their relationships. Specifically, we asked the members of couples to tell each other stories about a time they ...

High-maintenance clients test your patience, push your boundaries and consume more resources than anyone else you work with. They demand immediate responses, request countless revisions and question ...