Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Jacob Jegher is a Montreal-based analyst at Celent, a strategy consultancy for financial institutions. His specialty is customer service and security, so we had a long chat about what Canadian banks ...

The warmth and vibrancy of summer feel like a refresh button and give us the opportunity to look at things with a boost of energy and new eyes. Any good business is continually evaluating areas to ...