Sabre is ready for the global rollout of its Red Workspace agent desktop after an extensive testing phase since its introduction in 2016. Red Workspace enables agents to work via a new consumer-grade ...

Attendees catch a glimpse of Jacada’s new Dynamic Views feature and learn how to rapidly respond to business changes while streamlining user interface development ATLANTA--(BUSINESS WIRE)-- Jacada Ltd ...

Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement CAMPBELL, ...

Up until recently, most contact centers either used the customer relationship management (CRM) application for agent desktops or they relied on the embedded desktop that came with their contact center ...