Conventional wisdom holds that diversified firms’ ability to shift resources across businesses creates competitive advantage. In winner-takes-all markets, however, this flexibility could be taken for ...

Digital platforms have long dominated the economy by capturing attention, data, and transactions—but that model is now under ...

Workplace burnout is often discussed as if it were a single condition with a single solution: fewer hours, better boundaries, more resilience. That framing is ...

Break down silos. Maximize connectivity. Get everyone in the room. Oguz A. Acar is a professor of marketing and innovation at King’s Business School, King’s College London. Aybars Tuncdogan is ...

Strong writing skills are essential for anyone in business. You need them to effectively communicate with colleagues, employees, and bosses and to sell any ideas ...

In uncertain and disrupted times, the usual patterns of boardroom discussion have to evolve. But there’s a paradox at play. Boards are stocked with people with tremendous business experience, wisdom, ...

You can’t bring your business into the future when your KPIs are stuck in the past. by Antonio Nieto-Rodriguez We are living in a new era, what I call the “transformation age.” This is a period of ...

And when it doesn’t by Andrei Hagiu and Julian Wright Many executives and investors assume that it’s possible to use customer-data capabilities to gain an unbeatable competitive edge. The more ...

Rudeness at work is rampant, and it’s on the rise. Over the past 14 years we’ve polled thousands of workers about how they’re treated on the job, and 98% have reported experiencing uncivil behavior.

Organizations and societies rely on fines and rewards to harness people’s self-interest in the service of the common good. The threat of a ticket keeps drivers in line, and the promise of a bonus ...

Why you should embrace it in your workforce by Robert D. Austin and Gary P. Pisano Meet John. He’s a wizard at data analytics. His combination of mathematical ability and software development skill is ...

In the era of Facebook and YouTube, brand building has become a vexing challenge. This is not how things were supposed to turn out. A decade ago most companies were heralding the arrival of a new ...