Earlier this week, Verizon sparked outrage after a major service outage affected millions of its customers. On Jan. 14, an ...

Microsoft had a clever solution for irate customers demanding to speak with Bill Gates. The company used to transfer their calls to a special internal.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The shops that win on cycle time, retention, and reputation treat every phase of a repair as part of one connected system.

Updated on Jan. 14 at 9:18 p.m. ET: In an apology to its customers posted on X and provided to Mashable on Wednesday evening, ...

If you’re a founder in a rough stretch, try a full-contact sport. It will train your nervous system, your decision-making, ...

AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...

The startup raised more than $90 million and $1 billion in debt financing, and upon announcing its valuation, cofounder ...

Subscribers will need to redeem the credit in the My Verizon app; it won't be automatically applied to a future bill.

Rival carriers T-Mobile and AT&T piled on as Verizon struggled through a massive nationwide outage on Wednesday, telling ...