Amazon customers who are eligible for payment in its settlement with the Federal Trade Commission can now file claims.

Eligible customers who haven't received an automatic refund can now submit a claim to receive part of the settlement.

Think about a favorite customer experience - maybe it was with an airline or a retailer. What are the characteristics that gave you a good feeling about that experience? Maybe it was easy. Maybe you ...

Millions of AT&T customers have just days left to claim their share of a $177 million data breach settlement. Some customers can get up to $7,500. The settlement covers two major data breaches that ...

All insurtechs have something in common: they promise to improve the customer experience over traditional players. And yet I’m surprised to see that many of them have decided to focus more on the tech ...

Most employers know that they have a legal obligation to protect employees from harassment at work and to prevent it from recurring. Many employers assume that this obligation relates to harassment by ...

While auto repair cycle times have improved, rising repair costs and increased premiums are impacting customer satisfaction, especially as many policyholders face additional costs following claims, ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

The pandemic forced people to rethink how they spend their time, who they spend their time with and what companies they do business with—and that includes their insurance carriers. Insurance ...

I don't see why people are so mad. Isn't this how politics have always worked with the exception of Wheeler and one or two others. I would take them to small claims court, because large companies ...