SYDNEY - Optus’ management has been sharply criticised in an independent review into September’s fatal emergency call outage, which found that a series of avoidable failures and cultural shortcomings ...

Optus commissioned Dr Kerry Schott to lead the review after hundreds of emergency calls failed to go through during the outage, with two deaths directly linked to the failure. Reacting to the findings ...

Gift 5 articles to anyone you choose each month when you subscribe. Optus’ decision to outsource its mobile networks and call centres offshore contributed to delays in detecting a fatal Triple Zero ...

Add articles to your saved list and come back to them any time. Optus workers face the sack or financial penalties after an independent review exposed a litany of failures behind September’s deadly ...

Dec 18 (Reuters) - An inquiry into Optus's emergency services telephone number outage in Australia, which resulted in two deaths, revealed a series of failures during a firewall upgrade that left ...

The Optus logo is displayed outside a store in Sydney, Australia, on Sep 29, 2025. (File photo: Reuters/Hollie Adams) Singtel-owned Optus, Australia's second-largest telecom services provider, said on ...

An independent review of an outage of Optus’ emergency call network in September suggested shifting call centre operations outside of Australia contributed to delays in responding to failures in its ...

[SINGAPORE] An independent review into Optus’ major September outage has uncovered gaps in process, accountability, and escalation and information protocols. The Sep 18 incident when Triple Zero calls ...

OPTUS, Australia's second-largest telecoms services provider, said on Thursday that an independent review into its September outage found gaps in process, accountability, escalation, and information ...

The review examined Optus’s September 18 outage that has since been linked to two deaths, and urged the Singaporean-owned company to consider whether an overhaul of its board was needed to improve its ...

Telecommunications company Optus published a report on December 12 into its Triple Zero outage in September that resulted in at least two deaths after hundreds of people were unable to reach emergency ...