Consumer Reports states that Verizon, Lively, AT&T, Optimum, and USCellular are phone carriers that customers should probably ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Earlier this week, Verizon sparked outrage after a major service outage affected millions of its customers. On Jan. 14, an ...

Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the ...

Parloa GmBH, a Berlin-based artificial intelligence customer experience automation platform startup, announced today it has ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

On Jan. 12 Five9 announced an expanded partnership with Google and a new joint Enterprise CX AI solution targeting large ...

If you're a Verizon customer who's noticed your phone shifting into SOS mode throughout the day, there's now an official ...

The lawmakers questioned whether the Trump phone venture engaged in false advertising with its claims that the phone will be ...

The shops that win on cycle time, retention, and reputation treat every phase of a repair as part of one connected system.

In a post on X, officials said the company planned to issue account credits to customers affected by an outage on Wednesday.

Verizon outages today, Wednesday, Jan. 14, hit the U.S. with customers reporting "SOS" mode on their phones, Fios outages, ...