T-Mobile’s new “Better Value” phone plan starts at $140 a month for three lines with autopay, meaning each line is $46 for ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

If you're a Verizon customer who's noticed your phone shifting into SOS mode throughout the day, there's now an official ...

The lawmakers questioned whether the Trump phone venture engaged in false advertising with its claims that the phone will be ...

In a post on X, officials said the company planned to issue account credits to customers affected by an outage on Wednesday.

Sainsbury’s is recalling By Sainsbury’s Slow Cooked Lamb Shoulder with Redcurrant Honey & Rosemary Glaze because it contains ...

While the tribunal dismissed RV’s claim for $1,000 in punitive damages, they did order Samsung to pay CRT fees. In total, ...

CustomerFirst, a new team of experts, will be dedicated to cutting long phone queues, repeated form-filling and endless paperwork that Brits face when dealing with public services ...

The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing ...