Verizon Communications is offering wireless customers affected by Wednesday’s outage a $20 account credit, apologizing for an hourslong service interruption that a spokesman said was tied to an issue with a software update.

Many Verizon Wireless customers saw an "SOS" icon on their phones Wednesday, meaning their access to make calls was limited only to 911 and emergency services.

Verizon says a software problem caused the glitch and it is conducting a postmortem, but experts say outages are "a fact of life" these days.

A spokesperson for Verizon said they are dealing with a software issue impacting wireless service for some customers. Verizon said its engineers are working to identify and solve the problem. In an update just before 8 p.m., a spokesperson said that there ...

Verizon phones across the US should now be able to connect after experiencing service issues yesterday.

Verizon confirmed Wednesday afternoon that it was working to address an outage that reportedly affected tens of thousands of customers in the eastern Tens of thousands of Verizon users lost data and voice services on Wednesday.

The outage began around noon, according to monitoring site Down Detector, which logged more than 23,000 reports at its peak, as reported by The Independent. Nearly 60% of complaints involved mobile devices, with many users saying their phones were stuck in ...