FINRA’s order requiring American Portfolios Financial Services (APFS) to pay $4.6 million in restitution and a $550,000 fine underscores how bank deposit ...

Greg Meola of Acra Lending shares how brokers can win in 2026 using data, tech, non-QM products, and smarter retention strategies.

Engagement is a key driver of measurable growth in QSRs, where loyalty programs have evolved from punch cards and stamps to ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

Student staff alleged that a lack of administrative support has placed strain on UCLA’s student-initiated outreach and retention projects for marginalized groups. ELAS SEMILLA de UCLA – a retention ...

Today’s restaurant patron is more selective than ever. They want to dine out, but amid economic concerns, many prioritize experience and value when they decide to spend. That makes business harder for ...

Early in my career, I believed every canceled subscription or refund request was a personal failure. If a customer wanted to leave, I felt compelled to win them back no matter what. As a result, my ...

Retailers today face a crowded marketplace where customer attention shifts quickly and brand loyalty is increasingly difficult to secure. With competition coming from both established high-street ...

What’s the real cost of losing a customer? Hint: It’s much more than the immediate revenue hit. When a customer churns (stops buying from your business), you’re actually losing their future purchases, ...

WASHINGTON — The Army is transforming its retention strategies across all ranks to focus on keeping high quality Soldiers and aligning their talents with the Army’s evolving priorities. These changes ...