Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Survey shows homeowners choose Pros for digital convenience, AI-assisted communication and clear pricing—proving that customer experience now wins the job SAN DIEGO, Dec. 15, 2025 /PRNewswire/ -- ...

SitusAMC, a technology vendor for real estate lenders, holds sensitive personal information on the clients of hundreds of its banking customers, including JPMorgan Chase. By Rob Copeland Stacy Cowley ...

WASHINGTON, Nov. 14, 2025 /PRNewswire/ -- The U.S. Postal Service today announced its financial results for the 2025 fiscal year ended September 30. Controllable loss, which excludes certain expenses ...

Sara Moniuszko is a health and lifestyle reporter at CBSNews.com. Previously, she wrote for USA Today, where she was selected to help launch the newspaper's wellness vertical. She now covers breaking ...

Enterprise software giant Red Hat is now being extorted by the ShinyHunters gang, with samples of stolen customer engagement reports (CERs) leaked on their data leak site. News of the Red Hat data ...

The company is emailing users impacted by the breach. The company is emailing users impacted by the breach. is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 ...

CLEVELAND — Popular bubble tea drinks may contain concerning levels of lead, according to new testing from Consumer Reports that found the heavy metal in every sample examined. The colorful drinks ...

Tesla buyers are behaving oddly, and it may signal trouble ahead. It’s been a forgettable 2025 for Tesla (TSLA) so far, shaped as much by the chatter around its CEO as by the numbers on its income ...

Nisha Gopalan is a former Senior Overnight Assignment Editor for Investopedia News. She is an award-winning financial journalist who has worked in London, where she is currently based, and Hong Kong.