As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

President Trump’s new National Security Strategy describes a country that is focused on doing business and reducing migration while avoiding passing judgment on authoritarians. By Anton Troianovski ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

AI is slowly taking over the world, infiltrating every element of our day to day lives. There are a ton of useful purposes for AI companions, whether it be image or video generation or helping speed ...

DALLAS--(BUSINESS WIRE)--For over two decades, Pharmaceutical Strategies Group (“PSG”) has provided independent, research-driven insights into pharmacy benefit manager (PBM) performance through its ...

As companies lean into value offerings and buzzy beverages to lure price-sensitive consumers, Starbucks is doubling down on its plans to get back to basics by leaning into hospitality at its cafes.

WSJ reporter Matthew Luxmoore reports that President Trump seems to have soured on Vladimir Putin, but with U.S. security assistance to Ukraine hanging in the balance, will it last? Photo: marcos ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, empathy and responsiveness at every level of a business. When done right, ...

Adopt these customer service strategies to build loyalty and gain an edge over competitors through positive word-of-mouth. Establish clear internal policies and conduct thorough employee training to ...