Set effective employee performance goals using MBO and continuous feedback. Top HR software includes BambooHR, Paychex Flex, ...

One of the most overlooked aspects of AI tools for CAS is how simple tweaks can make a huge difference on the bottom line and ...

Jaime Meritt is Chief Product Officer at Verint, overseeing product management for the company's market-leading CX Automation solutions. A recent MIT study found 95% of organizations aren’t reaping a ...

A recent National Academy of Sciences report criticized traditional ways of measuring success after individuals are released from prison that are entrenched in identifying failure by relying solely on ...

With tech powerhouses forming billion dollar alliances — from NVIDIA and OpenAI to AMD and IBM’s partnership with Anthropic — the artificial intelligence gold rush is in full swing. But one thing is ...

The Oregon Supreme Court on Thursday questioned whether the historical presence of guns in the state could usurp the public safety concerns justifying a voter-approved law that prevents sale or ...

People say Democrats have a messaging problem. That’s not true. The challenge is structural: Democrats communicate in policy, Republicans in morality. One side argues over line items and the other ...

For decades, customer service was treated as a cost to be minimized — a department that existed to fix problems rather than fuel progress. But in today’s connected economy, every customer interaction ...

Founder’s Briefs: An occasional series where Mongabay founder Rhett Ayers Butler shares analysis, perspectives and story summaries. “I knew I was disposable.” That realization, from earlier in his ...

State government agencies across the country are investing in technology to improve access to services, streamline operations and reduce administrative burdens. But amid all the innovation, one ...

Instead of measuring success by salary and profit margins, we should measure it by how much it contributes to the well-being of people and the planet What do we really mean when we say ‘decent work’?

Philomath Elementary Principal Eric Beasley greets students and parents Tuesday morning as second graders arrive for their first day. (Photo by Brad Fuqua/Philomath News) With Labor Day weekend in the ...